Terms of service
1. Returns & Refunds
(A.) We do not offer refunds or accept returns and/or exchanges except for damaged (at the point of delivery) or lost parcels.
(B.) We urge you to carefully inspect your package upon delivery to ensure the items are intact. In the unlikely event that the item(s) ordered is damaged, please DO NOT accept the item(s) and contact us within 24 hours by telephone or email.
(C.) Where your parcel is lost in transit, you will be notified promptly of this development as soon as we become aware of it. Upon such notification, we will proceed immediately to rectify the issue. If after 5 working days from the date you were notified your parcel still cannot be found, a refund will be paid into your bank account.
2. Merging of orders
(A.) Please note that due to issues regarding stock and inventory management, Shopstation Beauty Care will NOT be able to add an item(s) to an already existing order. So this means that If you will be needing to buy a new product apart from what you already bought, a new order has to be made.
3. Swapping of orders
Please note that due to issues relating to stock management, A customer or intending customer would NOT be allowed to swap a new item for an item that was already ordered for
4. Delivery Timeline
Kindly note that Lagos deliveries are home deliveries and takes 1-3 business days to arrive at your doorstep.
Outside lagos deliveries are pick up station deliveries and takes 4 to 8 business days to arrive at your pick up station.
Outside Nigerian orders are pick up station deliveries and takes 9-15 business to arrive your selected ok up station
Need Help?
You may contact us at info@shopstation.ng for questions related to refunds and returns.
