Terms of service
1. Returns & Refunds
(A.) We do not offer refunds or accept returns and/or exchanges except for damaged (at the point of delivery or pick-up at any of our store branches or any pick-up station chosen ) or lost parcels
(B.) We urge you to carefully inspect your package upon delivery or pick up at any of our store branches or at any of the pick-up stations to ensure the items are intact. In the unlikely event that the item(s) ordered are damaged, please DO NOT accept the item(s) if it’s a Lagos order, but you can accept if it’s a pick-up station order, but make sure to contact us within 24 hours by telephone or email.
(C.) Once an order is placed on the website and confirmed, a refund based on cancellation cannot be made. All orders will be dispatched or made ready for pick up as chosen by the customer on the website
(D.) Where your parcel is lost in transit, you will be notified promptly of this development as soon as we become aware of it. Upon such notification, we will proceed immediately to rectify the issue. If, after 5 working days from the date you were notified, your parcel still cannot be found, a refund will be paid into your bank account.
2. Merging of orders
(A.) Please note that due to issues regarding stock and inventory management, Shopstation Beauty Care will NOT be able to add an item (s) to an already existing order, whether or not the order has been dispatched or picked up yet at any of the store branches. So this means that if you need to buy a new product apart from what you already bought, a new order has to be made.
3. Swapping of orders
Please note that due to issues relating to stock management, A customer or intending customer would NOT be allowed to swap a new item for an item that was already ordered, even if the order has not been dispatched or picked up yet at any of the store branches
4. Delivery Timeline
(A.) Kindly note that Lagos deliveries are home deliveries and take 1-4 business days to arrive at your doorstep.
(B.) Outside Lagos, deliveries are pick-up station deliveries and take 4 to 10 business days to arrive at your pick-up station.
(C.) Trade Fair store pick-up timeline is 8 business hours after the order has been confirmed, and Dopemu store pick-up timeline is 48 business hours after the order has been confirmed.
(D.) Outside Nigerian orders are pickup station deliveries and take 9-15 business days to arrive at your selected pickup station
5. Delivery / Store pick-up options
(A.) Kindly note that Lagos deliveries are home deliveries and take 1-4 business days to arrive at your doorstep.
(B.) Outside Lagos, deliveries are pick-up station deliveries and take 4 to 10 business days to arrive at your pick-up station.
(C.) Trade Fair store pick-up timeline is 8 business hours after the order has been confirmed, and Dopemu store pick-up timeline is 48 business hours after the order has been confirmed.
(D.) Outside Nigerian orders are pickup station deliveries and take 9-15 business days to arrive at your selected pickup station
Need Help?
You may contact us at info@shopstation.ng for questions related to refunds and returns.
